Business Challenge:

The client, a technology giant, provides training on the latest software and services to its customers through partners. The client aimed to visualize training requests in a concise format to calculate weekly trainer utilization and plan trainings based on trainer availability.

TurnB Approach:

• Consolidated and standardized training requests from each partner into a uniform format.
• Designed a condensed view of all trainings, including timings for each solution area.
• Arranged trainings in customer order to facilitate customer-wise analysis.
• Calculated weekly trainer utilization for each solution area.

Implications:

• The consolidated view of scheduled trainings facilitated easy comprehension of upcoming trainings for each customer.
• The designed view aided in analyzing week-wise training numbers, estimating the number of trainers required in the coming weeks, and planning trainings based on trainer capacity.
• Trainer utilization calculations supported auditing of trainer consumption by each partner for invoicing the client.
• The view enabled the client to optimize trainer capacity reservations by each partner for the next fiscal year.