Business
Challenge:
- The client is a technology giant and the worldwide leader in software, services, and solutions. They rely on their partner organizations across the globe to promote, expand, and retain their business
- The client runs a Skills Initiative program to promote the sales of their cloud-based products by providing training to customers across the globe through partners.
- Learners schedule their trainings through partner websites.
- The client developed a set of business rules to be followed while developing customer-facing partner websites.
- Partner websites should adhere to these business requirements to provide a better customer experience.
- This called for the need to validate partner websites on a weekly basis.
TurnB Approach
URL Validation
- Partner managers maintain a tracker sheet of the website URLs of all learning partners
- Check whether the URL is functioning and leading to the correct landing page.
- If the URL is invalid, reach out to partner managers to update the tracker with a functioning URL.
- Validate partner websites based on the set business rules.
- Classify websites into 3 different categories based on validation:
- Pass
- Conditional Pass
- Fail
Feedback and correction
- Send feedback to the partner manager on persisting issues related to websites.
- Partner managers work with partners to resolve the issues.
Weekly Summary
- Provide a consolidated summary of the current status of partner website validation to stakeholders every week.
Implications
- Enhanced customer experience through standardized partner websites for scheduling trainings.
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