Business
Challenge:

The client, an MNC providing training on its products and services through a third- party organization, aimed to evaluate training effectiveness based on feedback from learners and identify areas for improvement.

TurnB Approach


  • A survey questionnaire was administered, and anonymous responses from attendees were recorded using a 5-point Likert scale.
  • Responses were analyzed to determine overall training satisfaction.
  • In-depth analysis was conducted at the trainer, time zone, and course levels, providing insights into program highlights and areas for improvement.
  • Verbatim analysis was performed on feedback to identify learner sentiments and capture the essence of their comments.
Approaches background
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Implications

  • Survey analysis revealed the impact of content, delivery format, platform, and trainer on the overall learner experience.
  • The best-rated trainer, time zone, and course in each event were evaluated based on learner ratings.
  • Pain points were identified, and verbatim analysis assisted in recognizing areas for improvement.
  • Recommendations were provided for future events to enhance overall learner satisfaction.
  • Continuous assessment of training events enabled the client to enhance learner satisfaction and improve the quality of sessions for subsequent training.
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