Listing the scenarios
Listed down all the possible scenarios that would need an exception to approve.
Creating Trackers
Trackers were created with all critical data fields to capture; helped to keep a proper track of all granted exceptions.ning program.
Managing emails and timely follow-ups
The request for exceptions was directed to the respective stakeholder for prompt action avoiding any delays.:
The email communication loop was also kept in the tracker as a record in case of any clarification in the future.
Follow-ups were sent at the right time to avoid any delay in approval of exception requests.
Adding exception in backend
Once the partner receives approval for an exception, it is added to the backend of reporting portal; enable partners to report trainings.
Proper management and follow up emailsreduced turnaround time for exception approval considerably.
Enabled reconciliation of exception requests and helped in implementing proactive measures to reduce such cases.
Provided a clear idea on regions and partners where there is a pressing concern on incompliance.