Created the process flow on training journey:
- Created a process flow on the entire training journey based on the multiple stages involved from beginning to end.
- Identified the key workstreams involved in different stages which impact the duration.
Identified data sources and flagged key data fields:
- Had multiple discussions with stakeholders from multiple teams and identified key data sources required for the analysis
- Flagged all key data fields providing information to calculate ETA for request approval, commitment, training, reporting and payment.
Chose the apt visual to represent the training journey:
Conducted multiple brainstorming sessions and decided to represent the training journey through a funnel view representation considering the below reasons:
- The client should get a holistic view of the entire training journey with ETAs.
- It should include every stage of the process with key actionable insights to improve the process.