Business
Challenge:

Validated Partner  Website Requirements for a Technology Giant to Enhance Customer Experience

  • The client is a technology giant and the worldwide leader in software, services, and solutions. They rely on their partner organizations across the globe to promote, expand, and retain their business
  • The client runs a Skills Initiative program to promote the sales of their cloud-based products by providing training to customers across the globe through partners.
  • Learners schedule their trainings through partner websites.
  • The client developed a set of business rules to be followed while developing customer-facing partner websites.
  • Partner websites should adhere to these business requirements to provide a better customer experience.
  • This called for the need to validate partner websites on a weekly basis.

TurnB Approach


URL Validation

  • Partner managers maintain a tracker sheet of the website URLs of all learning partners
  • Check whether the URL is functioning and leading to the correct landing page.
  • If the URL is invalid, reach out to partner managers to update the tracker with a functioning URL.
  • Validate partner websites based on the set business rules.
  • Classify websites into 3 different categories based on validation:
  1. Pass
  2. Conditional Pass
  3. Fail

Feedback and correction

  • Send feedback to the partner manager on persisting issues related to websites.
  • Partner managers work with partners to resolve the issues.

Weekly Summary

  • Provide a consolidated summary of the current status of partner website validation to stakeholders every week.
Approaches background
Infograph

Implications

  • Enhanced customer experience through standardized partner websites for scheduling trainings.
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